Why Partner With Us?

Partnering with HomeServe

The cost of unexpected home utility repairs can be hard on a budget and stressful – as your customers try to find reputable, qualified contractor who will perform the job at a fair price. Often, when finding themselves in this difficult situation, they turn to you for help. A partnership with HomeServe can provide you with a turnkey solution that improves customer engagement – and satisfaction.

An affinity partnership with HomeServe would give your customers access to:

  • Top-notch service from local, licensed and insured technicians
  • 24/7/365 call center accessibility for when an emergency arises
  • A program that boasts a 98% customer satisfaction score and an A+ rating from the Better Business Bureau (BBB)

A partnership that benefits utilities and the customers they serve.

  • Provides valuable education and protection to homeowners
  • Dramatically improves customer satisfaction with the utility
  • Can be implemented at no cost and with minimal internal resources
  • Generates incremental revenue

Our utility partners typically experience an average increase of 7% in JD Power scores after offering a HomeServe program to their customers, according to JD Power studies of residential utility customer satisfaction.

One year after the launch of a HomeServe partnership with a utility:

  • 65% of customers said the utility offers valuable services and programs beyond the core commodity
  • 62% increased satisfaction with the utility after enrolling in a HomeServe program
  • 72% of customers had a “favorable” or “very favorable” opinion of the utility, a 13% increase

Contact us to discuss how a partnership with HomeServe would help improve satisfaction and bring value to your customers.