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Pillars of Engagement in a Changing Utility World

The one predictable thing about the energy industry is that it’s unpredictable.

Improving Satisfaction in an Ever-Changing Customer Landscape

How utilities are using partnerships with service providers to improve customer engagement
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Partnering with HomeServe

A partnership with HomeServe gives your customers access to home repair plans that cover emergency home repairs and trusted access to a nationwide network of licensed, vetted contractors. This partnership not only delivers access but CSAT too – customers of HomeServe utility partners report higher customer satisfaction with their utility.

HomeServe is the largest provider of home repair plans in the U.S., serving more than 3.7 million customers across North America. Outstanding service is delivered to our partners’ customers by our award-winning contact center and state of the art technology.

Learn more about our suite of home repair plans, learn about a partnership or contact us.

Upcoming Events

Oct 05

2020 Chartwell’s EMAC’s

October 5 - October 8

Resources

Tap into HomeServe’s extensive industry knowledge and gain valuable insight through our numerous educational videos, whitepapers, presentations and case studies covering current issues affecting the water utility industry, as well as infographics and re-caps of our live webinars.

Products And Services

Explore the products and services HomeServe offers to your customers. Our products cover everything from normal wear and tear on hot water heaters to emergencies occurring with your water line, sewer system and even a leaky bathroom sink.

Latest Blog Posts

Free Roundtable: Planning for a Changing Environment

Free Roundtable: Planning for a Changing Environment

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...

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