Partnering with HomeServe
A partnership with HomeServe gives your customers access to home repair plans that cover emergency home repairs and trusted access to a nationwide network of licensed, vetted contractors. This partnership not only delivers access, but CSAT too – customers of HomeServe utility partners report higher customer satisfaction with their utility.
HomeServe is the largest provider of home repair plans in the U.S., serving more than 3.7 million customers across North America. Outstanding service is delivered to our partners’ customers by our award-winning contact center and state-of-the-art technology.
Learn more about our suite of home repair plans, learn about a partnership or contact us.
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Resources
Tap into HomeServe’s extensive industry knowledge and gain valuable insight through our numerous educational videos, whitepapers, presentations and case studies covering current issues affecting the energy industry, as well as infographics and re-caps of our live webinars.
Products And Services
Explore the products and services HomeServe offers to your customers. Our products cover everything from normal wear and tear on hot water heaters to emergencies occurring with your internal and external electric lines, heating and cooling systems, and even electric vehicle charging stations.
Latest Blog Posts
Helping Customers Navigate the Electric Vehicle Experience
Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.
Customer Choice Shown to Positively Impact CSAT Scores
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
Energy Efficiency: Why Are Some Homeowners Unengaged?
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...