A Letter Regarding COVID-19 from John Kitzie, CEO
No matter how long you’ve been a HomeServe customer, we hope you know this: Customers are at the heart of everything we do. As everyone adjusts to the changes in daily life being brought on by COVID-19 (coronavirus), we’re hopeful that you, your families, friends, colleagues, and communities remain safe and healthy.It’s important to us that we’re able to continue serving you and do our part to keep you and our Technicians safe. We’ve taken a number of measures at HomeServe to prevent the spread of the disease. These include:
- Reminding all team members of the need to practice good personal hygiene
- Wearing protective gear when visiting customers’ homes
- Staying home from work when they are ill
Beyond that, effective immediately, we are initiating measures to keep our Technicians healthy by protecting them from unnecessary risks when entering a customer’s home. This includes several pre-screening questions they may ask you to understand whether someone in the home is infected or has a high risk of being infected. In those situations where a risk is present, we have created a dedicated team with specialized training to assist you.
We’re Here for You
Even as the coronavirus situation continues to unfold before us, our commitment to customer excellence remains unchanged. You rely on us when you need us most, and we plan to be there for you to the extent that conditions allow.
Please keep in mind that the impact the coronavirus may have on our ability to service your repair claim is unknown. While we will endeavor to service your claims as expeditiously as we always do, we hope we have your understanding that delays may be inevitable. We’re committed to keeping you informed every step of the way.
Thank you for being a HomeServe customer. If you have any questions about our response to the coronavirus or need to initiate a claim, please call our toll-free emergency repair hotline at 1-855-336-2465.
Partnering with HomeServe
A partnership with HomeServe gives your customers access to home repair plans that cover emergency home repairs and trusted access to a nationwide network of licensed, vetted contractors. This partnership not only delivers access but CSAT too – customers of HomeServe utility partners report higher customer satisfaction with their utility.
HomeServe is the largest provider of home repair plans in the U.S., serving more than 3.7 million customers across North America. Outstanding service is delivered to our partners’ customers by our award-winning contact center and state of the art technology.