Month: March 2016 Articles

Call Center Voice Analytics Takes Customer Experience to a New Level

Like most companies, HomeServe constantly strives to exceed the ever evolving expectations of our customers. After several years and millions of customer interactions, we have learned that the way to deliver the best customer experience is to Ask, Listen and Act! In...

What is a home energy audit?

No matter where you live, energy efficiency is a hot topic. People are intrigued to see if they can save money and have a positive impact on the environment by tightening up on their energy…

EPB Partners with HomeServe to Support Chattanooga Customers’ Home Repair Needs

Chattanooga, TN (March  8, 2016)  –  EPB, one of the largest publically owned electric power distributors in the country and HomeServe USA (HomeServe), a leading provider of home repair solutions, today announced a new pilot