Reprinted from Kansas City BPU Connection, Winter 2018. Click here to view the newsletter in its entirety.
BPU and the Unified Government (UG) first partnered with HomeServe USA, a leading provider of home repair service solutions for residents and customers in 2016. Services include water service line repairs, sewer line repairs, and in-home plumbing plans, among other things. HomeServe provides homeowners with an affordable, cost-effective way to manage the unexpected expense and inconvenience of home repair emergencies. Many are often unaware that such repairs are not covered by basic homeowner’s insurance policies or by the local utility and usually have to take on the burden of repair costs themselves. Since the launch, participants have seen positive results, saving them the hassle and inconvenience of finding a contractor, and paying costly repair bills.
Below are some up-to-date usage statistics on the program.
- 6,347 customers are covered for a home emergency repair
- 12,207 coverage contracts are maintained
- 446 covered repairs completed, saving customers over $300,000
- 100% customer satisfaction maintained!
Residents can learn more about the services by calling the HomeServe toll-free at 1-866-219-2162 or visiting www.HomeServeUSA.com.
How the Program Works:
Once enrolled and a claim needs to be made, HomeServe selects a contractor in their network for the customer. HomeServe will assign and deploy the contractor, with all HomeServe Contractors fully vetted.
Three Step Claims Process:
- In the event of a home emergency, customers call the toll-free emergency repair hotline; this number can be found in the contract document.
- A local, licensed and insured contractor (in HomeServe’s approved Network) will contact the customer to confirm the day and time for when the repair will be completed.
- Once repairs are completed, the claim is processed and HomeServe pays the contractor directly.
Verification of work:
Before a repair begins, the contractor explains the work to be performed to the customer. Once repairs are completed the contractor speaks to the customer to demonstrate that the work is complete before leaving the worksite.
Contractor Deployment Application:
When a customer calls to make a claim, a HomeServe agent will offer to send a text link to the customer. Through this link, a customer will have the ability to track the location of the contractor along with a picture and reviews for who is showing up; think of it like Uber.
QUICK SAFETY TIPS:
- Repair or replace damaged electrical cords.
- Don’t remove a plug by pulling on the cord, grip the plug’s plastic housing instead.
- Don’t overload electric outlets.
- Don’t put carpets over extension cords; they may overheat.
- Don’t staple or nail extension cords to floors, ceilings or walls; you may cause improper grounding or arcing.
- Unplug appliances before cleaning or repairing and unplug appliances that don’t work or are sparking.
Are residents putting a 21st century demand on a 20th century electrical system?
In today’s technology-dependent world, we are putting a greater strain on our home electrical systems than ever before – we’re not only plugging in appliances and lights, but computers, game consoles, cell phones, tablets and a host of other electronic gadgets.
And the electrical systems in our homes are old – more than half of American homes are 50 years old or older, and the median age of American homes is 35 years old, while National Association of Realtors recommends that houses 40 years and older be renovated or sold “as-is.”
If homeowners don’t know when their home’s wiring was last updated, it may be time to have a licensed electrician inspect for fire hazards, such as deteriorating wire insulation, corrosion and improper wiring. To meet today’s electrical demands, homes should have 12 American Wire Gauge, and an electrician can determine whether a home has the thinner 14 gauge. Prior to purchasing a home that is 50 years old or older, it should be inspected by an electrician – and every five years thereafter.
It is wise to take a proactive approach to electrical safety in the home. The U.S. Fire Administration reports that 10 percent of fatal fires are caused by electrical malfunctions, and malfunctions account for an estimated 51,000 fires each year, according to the Electrical Safety Foundation. However, in addition to having a licensed electrician do an all-over inspection of the home, there are many things homeowners can do to make the home as safe as possible for loved ones.
The National Fire Protection Association notes homeowners should use bulbs that don’t exceed a light fixture’s recommended wattage. If the recommended wattage is unknown, a 60-watt bulbs or smaller should be used.
Eliminate the use of extension cords, including increasing the number of outlets if necessary. When using extension cords, the more heavy-duty gauge, the better. The smallest gauge that should be used is 16 gauge, and the smaller the number, the thicker and heavier the cord. Cords should never be covered by rugs or nailed or stapled down, because they could overheat or malfunction.
The U.S. Consumer Protection Agency recommends that any outlet in an area which may be exposed to water, such as bathrooms, kitchens or laundry rooms, have a Ground Fault Circuit Interrupter (GFCI), which monitors the flow of current to prevent anyone from receiving an electrical shock. A GFCI is designed to sense when electricity is not flowing from the “hot,” or smaller outlet socket on the right, to the neutral, or larger outlet socket on the left, usually because a conductor, such as water, has been introduced. A GFCI can sense very small imbalances and shut off current within a fraction of a second.
Tamper resistant receptacles (TRR) are outlets that resist attempts to insert any object other than a plug into them. Spring-loaded shutters cover the outlet socket and will prevent anything from being inserted into a single socket. They are recommended to be retrofitted in any home where children live or visit, and the National Electrical Code, a safety code widely adapted across the country, requires all electrical outlets in new construction to be TRR outlets.
In addition to making these changes, homeowners also should be aware of potential problems before they turn into big ones. Dim or flickering lights, unusual noises or a burning smell may be a clue that a licensed electrician is needed.
If lights dim when running a large appliance, this might mean the circuit is overloaded, especially in older homes that don’t have electrical systems designed to handle the number of appliances and power demands of a modern home. If the lights dim when appliances aren’t running, it might indicate a serious wiring issue that should be addressed by an electrician.
If lights consistently flicker throughout the home during high winds or a storm, the service line entering the home at the weatherhead, or the fitting where the overhead electric line meets the home’s service line, may be in poor condition. If they flicker even in good weather, this can be a sign of an outdated system or one that is seeing overuse.
If a faint buzzing sound exists, facing plates or devices are hot to the touch or a smell of burning plastic is detected, these are all signs of an overheating electrical system, and a licensed electrician needs to be brought in to address the issue immediately.
Buzzing can indicate the electrical wiring is improperly grounded or overloaded, and if the circuit breaker is buzzing, it too could be overloaded or have a bad connection. Also, if the circuit breaker trips frequently, that’s an indication of faulty wiring.
If an older home has a fuse box, fuses that exceed the recommended amperage should not be installed, because it is a fire hazard. Again, frequent tripping means the box is being overloaded. No matter what sort of electrical box exists, all of the circuits and disconnecting switches should be clearly labeled.
Electrical malfunctions can range from an inconvenience to a serious danger, and the cost can range from $70 to $120 per outlet and switch and $1,000 to $3,000 for copper wiring, depending on the size of the house. This is a problem, because one in three homeowners don’t have even $500 set aside for an emergency home repair, according to HomeServe USA’s State of the Home survey.
Not only can electrical malfunctions be costly, but they also can be dangerous. Heating equipment malfunctions cause one in five residential fires each year, while carbon monoxide poisoning – which can be caused by faulty HVAC systems – causes 15,000 emergency room visits and nearly 500 deaths each year. In addition, gas leaks injure more than 50 people and kill an average of 14 annually.
A partnership with HomeServe brings your customers emergency home repair plans that deliver best-in-class service from rigorously vetted local contractors. Learn more about how a partnership can benefit utilities and their customers at www.homeserveutility.com.