Month: July 2018 Articles

Utility Customer Engagement Heightened by Speech Analytics Technology

More and more companies are taking advantage of provider services offered by their partners to strengthen utility customer engagement. APGA’s partnership with HomeServe, a leading provider of home emergency repair service plans, enables member gas companies to offer...

HomeServe Joins This Old House on PBS as Sponsor

HomeServe and This Old House partner to educate homeowners with expert advice that helps them maintain, enhance and protect their homes—and raise awareness about the job skills gap and critical demand for skilled contractors in the U.S. July 10, 2018 - NORWALK,...

Three Energy Sector Trends to Watch

If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has been more change in energy sector trends over the past decade than the previous half century. With American gas and oil production up, renewable energy...