Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar,...
Month: April 2019 Articles
Energy Efficiency as a Resource: The Power of Getting More from Less
Energy efficiency (EE), broadly defined, means using less energy to provide the same, or often superior, energy...
Veterans’ Mental Health Can Find Healing Through Music
At its core, the American Patriot Music Project is about veterans helping other veterans. The organization believes...
Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a...
How Cities Are Honoring Veterans Highlighted in Sweepstakes
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los...
The Evolution Of Customer Service Metrics
Customer Lifetime Value is the key metric for customer experience-oriented...
Call Center Workforce Management Best Practices
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center manager what’s...
The 9 Most Important Call Center Technology Trends to Watch
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual...
Elevate Your Call Center’s Performance with Speech Analytics
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless...
7 Ways to Keep Call Center Employees Engaged
Your call center employees are very often the first employees your residents interact with. They are problem solvers,...
Call Center Turnover Statistics
According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover...