The U.S. has always relied heavily on fossil fuels – such as natural gas, oil and coal – for energy production. But the trend is now changing, due to many clean energy initiatives at the state level. The production of renewable energy resources keeps increasing, with state leaders across the nation pushing for clean energy technologies.
Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar, wind, and hydroelectric dams. That’s up from 15% in 2016, with the shift driven by new solar and wind projects, the end of droughts in the West, and a dip in the share of natural gas generation.
Energy efficiency (EE), broadly defined, means using less energy to provide the same, or often superior, energy services. EE is most commonly thought of as technologies that reduce energy use relative to traditional technologies, such as LED lighting and high efficiency appliances and heating and cooling equipment.
Customer Lifetime Value is the key metric for customer experience-oriented businesses. Average Handle Time, Customer Satisfaction, and Cost to Serve all have their place, but in today’s modern service landscape, LTV—mainly driven by repeat business or subscription over time—has to take the top spot. This evolution is ongoing, and successful businesses need to master it.
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center manager what’s their most important mission when it comes to managing the call center, and chances are they’ll tell you: it’s increasing efficiency.