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Pillars of Engagement in a Changing Utility World

The one predictable thing about the energy industry is that it’s unpredictable.

Improving Satisfaction in an Ever-Changing Customer Landscape

How utilities are using partnerships with service providers to improve customer engagement
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Partnering with HomeServe

A partnership with HomeServe gives your customers access to home repair plans that cover emergency home repairs and trusted access to a nationwide network of licensed, vetted contractors. This partnership not only delivers access but CSAT too – customers of HomeServe utility partners report higher customer satisfaction with their utility.

HomeServe is the largest provider of home repair plans in the U.S., serving more than 3.7 million customers across North America. Outstanding service is delivered to our partners’ customers by our award-winning contact center and state of the art technology.

Learn more about our suite of home repair plans, learn about a partnership or contact us.

Upcoming Events

Fri 23
Mon 26
Nov 09

2020 55th Edison Electric Institute (EEI) Financial Conference

November 9 @ 8:00 am - November 11 @ 5:00 pm

Resources

Tap into HomeServe’s extensive industry knowledge and gain valuable insight through our numerous educational videos, whitepapers, presentations and case studies covering current issues affecting the water utility industry, as well as infographics and re-caps of our live webinars.

Products And Services

Explore the products and services HomeServe offers to your customers. Our products cover everything from normal wear and tear on hot water heaters to emergencies occurring with your water line, sewer system and even a leaky bathroom sink.

Latest Blog Posts

Celebrating our Partners During Co-op Month

Celebrating our Partners During Co-op Month

Just as co-ops brought electricity to broad swaths of America, they are now answering the call to provide broadband internet to 6.3 million rural American households, a service that has become a ubiquitous part of our everyday life.

Economic Shock Impacts Industry with Unpaid Utility Bills

Economic Shock Impacts Industry with Unpaid Utility Bills

An estimated 179 million Americans are at risk to lose utility service as moratoriums expire and unpaid utility bills come due. Unpaid electric and gas bills are expected to total more than $24 billion by the end of the year, a debt that is four times larger than last year’s. Indicators signal that the economic shock isn’t yet over – a Census Bureau survey reveals that one-third of Americans continue to struggle to pay their bills.

Energy Equity Helps Low-Income Households Toward Energy Efficiency

Energy Equity Helps Low-Income Households Toward Energy Efficiency

Utilities, including energy and water, represent more than 20 percent of a low-income household’s monthly expenditures, a significantly higher portion than that of middle class wage earners. Tilting the balance even more is the inability of many low-income households to reach energy equity with their better-paid neighbors.

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