Results for "trusted advisor" Articles

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

CSAT: Becoming a Trusted Energy Advisor

How do energy consumers view the utilities that serve them? They’ve had an opportunity to appreciate the essential service their utility provides and utility employees’ efforts to ensure access to reliable energy during the coronavirus crisis. Public perception of...

IM Plugged In EV Incentive Program Announced by I&M Power

Indiana Michigan Power (I&M) recently announced its IM Plugged In program which will accelerate Indiana residents’ adaptation of electric vehicles by giving them an incentive for installing charging equipment and discounting electrical rates for those who charge...

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...