Andrew DeCastro Articles

Leadership During Crisis: What You Need to Know

Only a few weeks ago, managing loads and customer engagement were at the top of your mind, but now, you may be looking at having essential employees living in their workspace to maintain the grid, employees falling ill or operational challenges. It's time for focused...

Positive Stories Offer Hope During Coronavirus Epidemic

With ever-increasing numbers of confirmed coronavirus cases, businesses shuttering, layoffs and furloughs, it is only natural that we seek out positive stories to counterbalance growing anxiety. The good news is we are rising to the occasion, being kind and helpful to...

Customer and Contractor Safety Addressed During COVID-19 Crisis with PPE

At HomeServe, customers are at the heart of everything we do, so their health and safety are of utmost importance, especially during this pandemic. Customer and contractor safety are our top priorities. “We remain 100 percent dedicated to serving our customers during...

Contractor Safety Tips for Emergency Home Repairs During COVID-19

In these times of social distancing, we’re pre-paying for takeout, avoiding crowds and skipping visits with at-risk loved ones. But what can your customers expect when they need an emergency home repair and a technician must visit their home? HomeServe is working to...