Andrew DeCastro Articles

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also customer satisfaction. At HomeServe,...

Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in energy efficiency opportunities that would reduce their bill, even if they are struggling to pay their bills. Despite the sensibility of participating...