Blog Articles

Energy Resilience Difficult for Some Homeowners

Energy resilience, while vitally important, is becoming more and more challenging in the face of increased extreme weather events which are projected to cause more frequent and longer power outages. The COVID-19 pandemic is further compounding resiliency issues for...

Roundtable Examines Member Engagement Best Practices

Co-ops should embrace video in a variety of ways – a short animated video can effectively relay a message or act as an explainer for services or frequently asked questions. Video can introduce board members to the broader membership or frequently seen front office faces. Taking it even further, augmented reality can demonstrate how assets, such as wind turbines, work.

Roundtable offers member engagement solutions

HomeServe will host “Innovation in the New Era of Member Engagement,” a roundtable for cooperative energy utilities, on December 2 at 2 pm. The panel will explore the intersection of technology and member engagement as well as best practices for engaging with...

Demand Side Management, Energy Efficiency, Electric Vehicles and More

In this is time of unusual challenges and opportunities for utilities, a recent roundtable hosted by HomeServe explored a number of issues facing the industry today. “How are Utilities, Regulators and Customers Planning for a Changing Environment?” featured a panel of...

Roundtable Examines Member Engagement Best Practices

Roundtable Examines Member Engagement Best Practices

by Brianna Govoni | Co-Op, CSAT, Digital Customer Experience, Education, Engagement, Intergenerational Communities, Knowledge Center, Millennials, Webinars

New technology is making it easier than ever to communicate with your members in a host of ways. Best practices for...

Roundtable Examines Member Engagement Best Practices

Roundtable offers member engagement solutions

by Brianna Govoni | Co-Op, Engagement, Millennials

HomeServe will host “Innovation in the New Era of Member Engagement,” a roundtable for cooperative energy utilities,...

Celebrating our Partners During Co-op Month

Celebrating our Partners During Co-op Month

by Brianna Govoni | Co-Op, Education, Industry News

Are you celebrating Co-op Month? We are! For more than 50 years, since the U.S. Secretary of Agriculture first...

Economic Shock Impacts Industry with Unpaid Utility Bills

Economic Shock Impacts Industry with Unpaid Utility Bills

by Kimberly Dailey | Financial Shock

The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are...

Energy Equity Helps Low-Income Households Toward Energy Efficiency

Energy Equity Helps Low-Income Households Toward Energy Efficiency

by Brianna Govoni | Education

Low- and middle-income consumers shoulder a disproportionate energy burden, and energy equity and energy efficiency...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

by Andrew DeCastro | CSAT, Customer Service, Engagement, Knowledge Center, Millennials, Renewables, Utility of the Future, White Papers

Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and...

Free Roundtable: Planning for a Changing Environment

Free Roundtable: Planning for a Changing Environment

by Andrew DeCastro | CSAT, Education, Electrical Grids, Utility of the Future

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns...

Electrical Service Box and Wiring Repair a Relief for Homeowner

by Kimberly Dailey | Customer Testimonials, Customer Videos, Financial Shock, HomeServe Cares, Testimonials, Videos

Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host...

Reduce Call Center Inbound and Outbound Call Agent Turnover

Reduce Call Center Inbound and Outbound Call Agent Turnover

by Andrew DeCastro | Call Center Pillar Related Articles, CSAT, Customer Service, Technology, White Papers

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

by Luis Quiroga | Education, Electric Vehicles, Engagement, Infographics, Technology, Utility of the Future

At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One...

Energy Efficiency Can be Unlocked with Behavioral Science

Energy Efficiency Can be Unlocked with Behavioral Science

by Andrew DeCastro | Education, Energy Efficiency, Energy Efficiency Pillar Related Articles, Engagement, White Papers

Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in...

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