Customer Lifetime Value is the key metric for customer experience-oriented...
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Call Center Workforce Management Best Practices
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center manager what’s...
Elevate Your Call Center’s Performance with Speech Analytics
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless...
7 Ways to Keep Call Center Employees Engaged
Your call center employees are very often the first employees your residents interact with. They are problem solvers,...
Call Center Turnover Statistics
According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover...