Education Articles

Utility as Facilitator of Residential Electric Vehicle Experience – Digital Presentation

HomeServe, a leading provider of utility-sponsored home repair programs, conducted a study of EV owners to better understand consumer knowledge of and participation with utility programs, incentives, and home charging options as they related to the residential...

Natural Gas Leads Energy Industry in Decarbonization

Not only is CCUS good for the environment, but it’s good for the economy – from the supply chain for the energy industry to supported industries such as carbon dioxide enhanced oil recovery, CCUS maintains current jobs and creates new ones. Since the U.S. is a leader in CCUS technology, U.S.-based utilities stand to play a significant global role in clean energy.

Customer Choice Shown to Positively Impact CSAT Scores

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

Energy Equity Helps Low-Income Households Toward Energy Efficiency

Utilities, including energy and water, represent more than 20 percent of a low-income household’s monthly expenditures, a significantly higher portion than that of middle class wage earners. Tilting the balance even more is the inability of many low-income households to reach energy equity with their better-paid neighbors.

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