Customer Service Articles

Extreme Weather, Aging Infrastructure Result in Power Outages

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...

Customer Choice Shown to Positively Impact CSAT Scores

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Reduce Call Center Inbound and Outbound Call Agent Turnover

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...

HomeServe works with hundreds of companies, cooperatives, and utilities across the US. Click below to learn more.