Engagement Articles

Roundtable offers member engagement solutions

HomeServe will host “Innovation in the New Era of Member Engagement,” a roundtable for cooperative energy utilities, on December 2 at 2 pm. The panel will explore the intersection of technology and member engagement as well as best practices for engaging with...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Free Roundtable: Planning for a Changing Environment

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...

Reduce Call Center Inbound and Outbound Call Agent Turnover

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also customer satisfaction. At HomeServe,...