Customer Engagement Articles

Extreme Weather, Aging Infrastructure Result in Power Outages

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...

Utilities Using Programs to Speed EV Adoption, Boost Customer Goodwill

Published by: Energy Central March 26, 2021 Sourced by: https://energycentral.com/c/cc/utilities-using-programs-speed-ev-adoption-boost-customer-goodwill Two factors drive customer satisfaction for electric utilities — rates and reliability. Utilities that minimize...

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...

Helping Customers Navigate the Electric Vehicle Experience

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.