It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your...
The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns...
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One...
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in...
How do energy consumers view the utilities that serve them? They’ve had an opportunity to appreciate the essential...
Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount...
Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding...
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them...
HomeServe’s new App is completely free and enables customers to inventory every device and appliance in the home via...