Customer Engagement Articles

Electronic Device Protection Plan Launched by HomeServe

by Steve Smith | May 3, 2022 | Customer Engagement, Products, Tech Protect, Technology | 0 Comments

Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...

HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet

by HomeServe USA | May 3, 2022 | Aging in Place, Customer Service, Customer Testimonials | 0 Comments

On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...

HomeServe Expands HVAC Presence in Arizona with Acquisition of Sure Temp

by HomeServe USA | April 13, 2022 | Contractor Network, Customer Service, Industry Labor Force, Press Releases | 0 Comments

Mesa, Az. – April 6, 2022 -- HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of Sure Temp Air Conditioning LLC (Sure Temp or the Company). Based in Mesa, Arizona, the...

Extreme Weather, Aging Infrastructure Result in Power Outages

by Andrew DeCastro | July 9, 2021 | Customer Service, Education, Electrical Grids, Financial Shock, Grid Modernization, Infrastructure, Service Line Responsibilities, Utility of the Future | 0 Comments

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...