ACSI Score Articles

Your ACSI Score: Four Ways to Boost It

Investor-owned energy utilities have slid nearly three percentage points in the American Customer Satisfaction Index report for 2018-2019, primarily because of higher prices and outages caused by severe weather.  This is called the ASCI Score. Natural gas...

Consumer Engagement Strategy Required for Selectively Engaged

The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...

Enhance Customer Experience with Advanced Technologies

As customer expectations continue to increase, companies need to have a mindset of continuous improvement to keep up. HomeServe’s focus on the customer has led to the implementation of speech analytics and other advanced technologies in our Chattanooga, Tennessee...