CSAT Articles

Roundtable Examines Member Engagement Best Practices

Co-ops should embrace video in a variety of ways – a short animated video can effectively relay a message or act as an explainer for services or frequently asked questions. Video can introduce board members to the broader membership or frequently seen front office faces. Taking it even further, augmented reality can demonstrate how assets, such as wind turbines, work.

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Free Roundtable: Planning for a Changing Environment

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...

Reduce Call Center Inbound and Outbound Call Agent Turnover

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also customer satisfaction. At HomeServe,...