Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and...

Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and...
The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns...
How do energy consumers view the utilities that serve them? They’ve had an opportunity to appreciate the essential...
Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding...
Investor-owned energy utilities have slid nearly three percentage points in the American Customer Satisfaction Index...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is...
There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more...
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
State after state is deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy...
More and more companies are taking advantage of provider services offered by their partners to strengthen utility...