Customer Service Articles

Residential Rooftop Solar Warranty is a First-to-market Offering

We are on the verge of a rooftop solar energy boom – the cost of installing a home solar system has plummeted by 70 percent over a decade ago, and 80 percent of U.S. homes are considered “solar viable.” In addition, states such as California are considering or have...

Extreme Weather, Aging Infrastructure Result in Power Outages

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...

Utilities Using Programs to Speed EV Adoption, Boost Customer Goodwill

Published by: Energy Central March 26, 2021 Sourced by: https://energycentral.com/c/cc/utilities-using-programs-speed-ev-adoption-boost-customer-goodwill Two factors drive customer satisfaction for electric utilities — rates and reliability. Utilities that minimize...

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...

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