Did you know that the average household has 10 electronic devices? Our technology devices have become everyday...
Digital Customer Experience Articles
Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the...
Reduce Call Center Inbound and Outbound Call Agent Turnover
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...
Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One...
Customer Service Line Experience Improved by Voice Analytics
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them...
HomeServe App Central Source for Tracking Everything in the Home
HomeServe’s new App is completely free and enables customers to inventory every device and appliance in the home via...
Utility Regulators Face a New Reality
With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for...
Ideas to Improve Customer Satisfaction at Contractor Conference
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual...
Your ACSI Score: Four Ways to Boost It
Investor-owned energy utilities have slid nearly three percentage points in the American Customer Satisfaction Index...
Energy Services: Do Consumers Know What You Offer?
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy...
Consumer Engagement Strategy Required for Selectively Engaged
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is...