It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...
Digital Customer Experience Articles
Reduce Call Center Inbound and Outbound Call Agent Turnover
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...
Cyber Security Solutions in the Energy Industry
As the traditional electric power grid evolves into a connected smart grid consisting of millions of interconnected...
Smart Home Devices Top Biannual State of the Home Survey
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019...
Latest Smart Home Technology Tops Biannual State of the Home Survey Again
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019...
Improving Your Digital Consumer Experience
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...
Expand Your Marketing Tools with HomeServe
Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity...
Customer Engagement in the New Utility Era
There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more...
Customer Satisfaction: Why it Matters to You
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
Smart Homes: Energy’s Next Frontier
No one is quite sure what the next generation of smart homes will look like, but a great many of your consumers want...
Value-Added Services Are the Future for Utilities
State after state is deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...