Intergenerational Communities Articles

Energy Efficiency: Why Are Some Homeowners Unengaged?

Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Central Air Conditioning Repair a Blessing to Jackson Homeowner

As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many years, he had a home air conditioning system to keep the humidity and high temperatures at bay. However, the retiree’s air conditioning system finally, after...

Economic Shock Poses Problem for Millennials

Millennials have overtaken Baby Boomers as the largest generation currently in the workforce, and the oldest members of the generation are staring down 40. They also make up a significant component of the energy consumer market. Also, they’re more vulnerable to...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

by Andrew DeCastro | CSAT, Customer Service, Engagement, IOU, Knowledge Center, Millennials, Renewables, Utility of the Future, White Papers

Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and...

Central Air Conditioning Repair a Blessing to Jackson Homeowner

Central Air Conditioning Repair a Blessing to Jackson Homeowner

by Brianna Govoni | Customer Testimonials, Customer Videos, Education, Financial Shock, HomeServe Cares, Intergenerational Communities, IOU, Mixed-age Communities, State of the Home Survey, Testimonials, Videos

As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many years,...

Solar Energy: A Path to the Future

Solar Energy: A Path to the Future

by Kimberly Dailey | Distributed Energy, Education, Engagement, Financial Shock, Green Initiatives, Infrastructure, IOU, Millennials, Renewables, Technology, Utility of the Future

Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount...

Millennials Buying Housing Face Difficulties Finding Affordable Homes

Millennials Buying Housing Face Difficulties Finding Affordable Homes

by Christie Myers | Education, Financial Shock, Intergenerational Communities, Millennials

Christie Myers, Managing Director of Opportunity Dallas, addresses the affordable housing challenges of Millennials....

HomeServe App Central Source for Tracking Everything in the Home

HomeServe App Central Source for Tracking Everything in the Home

by Andrew DeCastro | Engagement, HS App, Intergenerational Communities, IOU

HomeServe’s new App is completely free and enables customers to inventory every device and appliance in the home via...

Smart Home Devices Adoption Increases – HomeServe Research

Smart Home Devices Adoption Increases – HomeServe Research

by Andrew DeCastro | Aging in Place, Customer Service, Education, Grid Modernization, Intergenerational Communities, IOU, Millennials, Mixed-age Communities, Utility of the Future

HomeServe’s Biannual State of the Home Survey examines the financial impact of home repairs and other factors related...

Energy Services: Do Consumers Know What You Offer?

Energy Services: Do Consumers Know What You Offer?

by Andrew DeCastro | Aging in Place, Customer Service, Digital Customer Experience, Education, Engagement, ICMA, Intergenerational Communities, IOU, Millennials, Mixed-age Communities, Technology

Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy...

Consumer Engagement Strategy Required for Selectively Engaged

Consumer Engagement Strategy Required for Selectively Engaged

by Kimberly Dailey | ACSI Score, Aging in Place, CSAT, Customer Service, Digital Customer Experience, Education, Engagement, ICMA, Intergenerational Communities, IOU, Millennials, Mixed-age Communities, Technology

The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is...

Approved Contractor Network and High Service Standards Result In Great Total Home Warranty

Approved Contractor Network and High Service Standards Result In Great Total Home Warranty

by Andrew DeCastro | Customer Service, Education, Engagement, Intergenerational Communities, IOU

Experts agree that a shockingly large number of Americans have no savings to weather an unexpected expense. Bankrate’s...

HomeServe Cares About Our Customers and Our Communities

HomeServe Cares About Our Customers and Our Communities

by Andrew DeCastro | Customer Service, Education, General, HomeServe Cares, Intergenerational Communities, IOU, Veterans

HomeServe USA is dedicated to being a good corporate citizen and making a positive impact on our partners’, employees’...

Jobs for Military Veterans Plentiful in Skilled Trades

by JM Simpson | Education, HomeServe Cares, Intergenerational Communities, IOU, Veterans

Jobs for military veterans are plentiful in industries employing the skilled trades, providing a sound and prosperous...

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