ICMA Articles

Energy Services: Do Consumers Know What You Offer?

Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...

Consumer Engagement Strategy Required for Selectively Engaged

The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...

22% of Homeowners Have No Reserve Cash for a Home Repair Emergency

HomeServe USA (HomeServe), a leading provider of home repair solutions, has announced the findings of the summer 2018 edition of its Biannual State of the Home Survey. The bi-annual survey reports on the financial impact of home repairs, including homeowner readiness...

Furnace Tune Up: Better late than never, but right now is even better!

It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to make sure your customers' heating systems are prepared to handle the inevitable – plummeting winter temperatures. Waiting until the first cold day of...