IOU Articles

Utility as Facilitator of Residential Electric Vehicle Experience – Digital Presentation

HomeServe, a leading provider of utility-sponsored home repair programs, conducted a study of EV owners to better understand consumer knowledge of and participation with utility programs, incentives, and home charging options as they related to the residential...

Electric Vehicle Fleet Education: Partnering with Transportation Owners

Although electric vehicles (EVs) are primarily marketed toward individual drivers, targeting information at commercial fleet managers can be very impactful in the proliferation of consumer EV ownership. With the U.S. pledging to reduce its greenhouse gas emissions by...

Helping Customers Navigate the Electric Vehicle Experience

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

Customer Choice Shown to Positively Impact CSAT Scores

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...