It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your...
Low- and middle-income consumers shoulder a disproportionate energy burden, and energy equity and energy efficiency...
Energy providers must look beyond simply supplying a commodity in an industry that is undergoing rapid and...
The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns...
Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host...
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your...
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One...
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate in...
As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many years,...
June is National Safety Month, a time intended to raise awareness about maintaining safety at home and at work....