Utility of the Future Articles

Demand Side Management, Energy Efficiency, Electric Vehicles and More

In this is time of unusual challenges and opportunities for utilities, a recent roundtable hosted by HomeServe explored a number of issues facing the industry today. “How are Utilities, Regulators and Customers Planning for a Changing Environment?” featured a panel of...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Free Roundtable: Planning for a Changing Environment

The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

by Luis Quiroga | Education, Electric Vehicles, Engagement, Infographics, Technology, Utility of the Future

At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One...

Solar Energy: A Path to the Future

Solar Energy: A Path to the Future

by Kimberly Dailey | Distributed Energy, Education, Engagement, Financial Shock, Green Initiatives, Infrastructure, Millennials, Renewables, Technology, Utility of the Future

Solar energy prices have seen a sustained decrease – it once cost 20 times as much as coal to generate the same amount...

Customer Engagement in the New Utility Era

by Andrew DeCastro | CSAT, Customer Service, Digital Customer Experience, Distributed Energy, Education, Electric Vehicles, Grid Modernization, HS App, Renewables, Technology, Utility of the Future

There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more...

Smart Homes: Energy’s Next Frontier

Smart Homes: Energy’s Next Frontier

by Andrew DeCastro | Distributed Energy, Education, Engagement, Grid Modernization, Technology, Utility of the Future

No one is quite sure what the next generation of smart homes will look like, but a great many of your customers want...

Online Utility Marketplaces Boost Engagement and Customer Satisfaction

Online Utility Marketplaces Boost Engagement and Customer Satisfaction

by Andrew DeCastro | CSAT, Digital Customer Experience, Education, Engagement, Technology, Utility of the Future

As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy...

Three Energy Sector Trends to Watch

Three Energy Sector Trends to Watch

by Andrew DeCastro | CSAT, Digital Customer Experience, Distributed Energy, Engagement, Grid Modernization, Renewables, Technology, Utility of the Future

If there is one thing you can predict about the energy industry, it is that the industry is unpredictable. There has...

The Energy Technology Impact: Changing Technology, Changing Industry

The Energy Technology Impact: Changing Technology, Changing Industry

by Andrew DeCastro | CSAT, Digital Customer Experience, Distributed Energy, Electric Vehicles, Engagement, Grid Modernization, Renewables, Technology, Utility of the Future

As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...

Disrupting the Standard Utility Company Business Model

Disrupting the Standard Utility Company Business Model

by Andrew DeCastro | CSAT, Customer Service, Digital Customer Experience, Distributed Energy, Education, Engagement, Grid Modernization, Renewables, Technology, Utility of the Future

One of the major issues electric utilities are facing is stagnant load growth – a problem cited by 35% of utility...

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