Utilities Can Now Deliver Peace of Mind to the EV Customer Experience
Electric Vehicle adoption is expected to accelerate, with more than 20 percent of annual vehicle sales expected to be EVs by 2030. As more EVs enter the market, more of your customers will be requesting information on charger installation and incentive programs.
A JD Power study indicates that customers who are made are aware of incentive programs participate in those programs, and their satisfaction with their energy provider increases. However, nearly 50% of those polled indicated they didn’t know if their utility offered such programs.
Over 70% of electric vehicle (EV) owners express concern at the potential of their Level 2 charger breaking down. HomeServe has introduced a first-to-market solution with utility customers in mind. Our Interior Electrical with EV Charger Protection Plan ensures customer concerns can be quickly remedied when their Level 2 EV charger (EVSE) is not functioning, reducing potential negative impacts to utility call centers. We can help educate your customers and fill the charger warranty gap or provide protection for out-of-warranty chargers.
I&M’s Electric Vehicle Program Helps Hoosiers Install Charging Equipment, Enjoy Lower Overnight Rates
FORT WAYNE, Ind., Sept. 30, 2021 /PRNewswire/ - New partnership supports charger installations for customers - $500 incentive for installation costs; lower rate available for overnight charging - National Drive Electric Week helps highlight electric vehicle...
The power generation sector has made great strides in creating decarbonized energy, with transportation overtaking the power generation sector as the largest CO2 producer in 2017. This change did not occur as a result of transportation emissions increasing or...
Published by: Energy Central March 26, 2021 Sourced by: https://energycentral.com/c/cc/utilities-using-programs-speed-ev-adoption-boost-customer-goodwill Two factors drive customer satisfaction for electric utilities — rates and reliability. Utilities that minimize...