Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In addition to the expense of continually hiring and training new employees, a greater price is the degraded customer service that can result from an inexperienced, uninspired and disempowered workforce.
2024 DISTRIBUTECH International Presents Key Industry Themes
This year’s DISTRIBUTECH International conference brought together industry thought leaders, utilities, government, and solution providers to engage on trending topics that will move the industry forward, and HomeServe had the opportunity to attend sessions and engage...