Make a meaningful difference for your Low- to Moderate-Income Consumers

LMI Solutions

Partnering with HomeServe to launch a home solutions program can generate revenue to help subsidize and advance utility demand side management and low-to-moderate-income (LMI) initiatives.

HomeServe’s LMI program enables utilities to provide low-to-no costs protection plans for LMI customers against costly repairs or HVAC system replacements and more.

Utilities will also gain access to additional resources and assistance from HomeServe Cares, HomeServe’s charitable giving program that offers pro-bono repairs to eligible homeowners and grant funding for community-based initiatives.

54%

of American consumers are living paycheck to paycheck.

Low/No-Cost Home Protection Plans

LMI homeowners, often on a limited fixed budget, can benefit from home protection plans. A plan represents a predictable monthly expense that protects against a potentially costly, unexpected repair that can be devastating to household finances for months or years to come.

How Does It Work?

Utilities can choose to dedicate a portion of the revenue generated by the HomeServe program to offset or cover the cost of service plans for LMI homeowners. These funds can also be dedicated to providing pro bono repairs for critical systems in LMI customer households.

High-Efficiency Upgrades

HomeServe can offer utilities the opportunity to assist LMI homeowners by reducing the financial impacts of installing an upgraded system while promoting energy efficiency and driving decarbonization. The specifics of the upgrade program would be tailored to each utility partner.

Solutions for Renters

Utilities have limited opportunities to engage with their renter population. HomeServe offers plans geared towards renters to bring awareness to utility offerings and build long-term relationships. Learn more about our offerings.

Blog Posts

LMI Households Face Obstacles to Achieving Energy Efficiency

Low- and Middle-Income (LMI) households have...

Oklahoma Man Receives Furnace Repair

After Five Winters Without Heat, Oklahoma Man...

HomeServe Lends a Helping Hand to Homeowners in Need

During the holidays, many of us are looking for...

Gas Line Repairs Send Struggling Family into Financial Shock

Jessica G. of Albuquerque was struggling with...

Homeowners Tackle Repairs and Declutter Homes During COVID-19

Biannual State of the Home Survey Finds Many...

Energy Efficiency: Why Are Some Homeowners Unengaged?

Energy efficiency is an important part of many...

Economic Shock Impacts Industry with Unpaid Utility Bills

An estimated 179 million Americans are at risk to lose utility service as moratoriums expire and unpaid utility bills come due. Unpaid electric and gas bills are expected to total more than $24 billion by the end of the year, a debt that is four times larger than last year’s. Indicators signal that the economic shock isn’t yet over – a Census Bureau survey reveals that one-third of Americans continue to struggle to pay their bills.

Electrical Service Box and Wiring Repair a Relief for Homeowner

Shirley C., her child and her grandchild lived...

Additional Resources

Mississippi Resident Stays Cool with HomeServe Cares

A lifelong resident of Jackson, Mississippi, Alfred D. is no stranger to the area’s hot summers. For many years, his home air conditioning system helped keep the heat and humidity at bay. When his 20-year-old air conditioning system finally failed, he didn’t have the $7,000 needed to replace and repair the ductwork beneath his home.

HomeServe’s network contractor Dent Air Conditioning Co. reached out to HomeServe, who agreed to cover the cost under the HomeServe Cares Program.

Watch the video to the right to learn more about Alfred’s experience.

HomeServe has a long legacy of giving back to communities and helping LMI homeowners through our HomeServe Cares program. Our partnerships include HomeServe Cares funding for pro bono repair jobs for disadvantaged homeowners in our utility partners’ service areas.

The HomeServe Cares Foundation also includes grant funding for community-based projects, including LMI programs and initiatives, assistance for veterans, and employee charitable giving and volunteerism.