A Winning Partnership
Programs Dramatically Increase Customer Satisfaction
Recent “before and after” survey results show customer satisfaction with a utility increases significantly after partnering with HomeServe. One year after the launch of a HomeServe partnership with an energy utility:
|of customers say the utility offers valuable services and programs beyond the core commodity|
|of customers have a “favorable” or “very favorable” opinion of the utility|
Exceptional Customer Service – Your Members’ Satisfaction Is Our Priority
HomeServe’s mission is to improve all aspects of the customer experience. HomeServe’s contact center strives to provide exceptional care and an unparalleled service experience with true empathy and engagement.
Recruiting Exceptional Contractors From Your Community
HomeServe currently manages and deploys over 1,400 independent firms, employing thousands of highly qualified technicians. HomeServe’s Regional Operations Managers have extensive experience recruiting, vetting and managing local contractors in each state.
We work with our contractors to ensure that they will provide exceptional service to every HomeServe customer they meet, and in return, we pay our contractors promptly and provide access to state-of-the-art technology they can use to grow their business.
Who We Are
HomeServe is a leading provider of utility-sponsored home repair solutions serving over 4 million customers across North America. HomeServe protects homeowners against the expense and inconvenience of home repair emergencies by providing affordable coverage and quality local service. Our customer focus and best-in-class repair plans drive positive brand attribution to our more than 500 municipal, utility and association partners. Plus, a partnership can generate revenue from customer participation that can be used for programs important to NRECA members, such as education scholarships or low-income energy assistance.
LEARN MORE ABOUT HOW A PARTNERSHIP WITH HOMESERVE BRINGS PEACE OF MIND TO MEMBERS OF THE COLES-MOULTRIE ELECTRIC COOPERATIVE HERE
Digital Repair Management Platform
Enhances customer peace of mind, security and convenience
- Customers receive emails and texts prior to their repair appointment
- Customers receive technician name and photo and can track en route
- Feedback request sent immediately after service completion
- Feedback provided in seconds through a one-question, two click survey