A Winning Partnership
HomeServe’s suite of home repair products provides best-in-class home repair plans that protect homeowners against the expense and inconvenience of home emergencies by providing affordable coverage and quality service. These affordable plans provide repair service in an emergency, through a 24/7 repair hotline, by local, licensed and insured technicians with no deductibles and are available to all TEC members, from the smallest to the largest.
TEC members can partner directly with HomeServe to bring this important protection to their customers. In addition, a partnership with HomeServe can provide a new source of revenue from customer participation in repair programs.
Who We Are
HomeServe is a leading provider of utility-sponsored home repair solutions serving over 4 million customers across North America. HomeServe protects homeowners against the expense and inconvenience of home repair emergencies by providing affordable coverage and quality local service.
Our customer focus and best-in-class repair plans drive positive brand attribution to our more than 700 municipal, utility and association partners. Plus, a partnership can generate revenue from customer participation that can be used for programs important to TEC members, such as education scholarships or low-income energy assistance.
“There is no cost to the cooperative for this program. What other program can you say that about? A benefit to this program is having a program without having to manage a program.”
– Samuel Adair, Coles-Moultrie Electric Cooperative Marketing & Member Services Manager
LEARN MORE ABOUT HOW A PARTNERSHIP WITH HOMESERVE BRINGS PEACE OF MIND TO MEMBERS OF THE COLES-MOULTRIE ELECTRIC COOPERATIVE
Programs Dramatically Increase Customer Satisfaction
Recent “before and after” survey results show customer satisfaction with a utility increases significantly after partnering with HomeServe. One year after the launch of a HomeServe partnership with an energy utility:
|of customers say the utility offers valuable services and programs beyond the core commodity|
|of customers have a “favorable” or “very favorable” opinion of the utility|
Exceptional Customer Service – Your Members’ Satisfaction Is Our Priority
HomeServe’s mission is to improve all aspects of the customer experience. HomeServe’s contact center strives to provide exceptional care and an unparalleled service experience with true empathy and engagement.
Recruiting Exceptional Contractors From Your Community
HomeServe currently manages and deploys over 1,200 independent firms, employing thousands of highly qualified technicians. HomeServe’s Regional Operations Managers have extensive experience recruiting, vetting and managing local contractors in each state.
We work with our contractors to ensure that they will provide exceptional service to every HomeServe customer they meet, and in return, we pay our contractors promptly and provide access to state-of-the-art technology they can use to grow their business.
A Commitment to Service
At HomeServe, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work. Since 2003, HomeServe has strived to free our customers from the expense and inconvenience of home emergency repairs by putting our customers at the heart of everything we do.
Tijuana Bryant’s Story
One of HomeServe’s top-rated contractors was servicing a Fort Worth, TX resident when they noticed a dangerous electrical hazard within the home. They contacted HomeServe, who enabled this electrical issue to be resolved promptly and at no additional cost to the homeowner.
Digital Repair Management Platform
Enhances customer peace of mind, security and convenience
- Customers receive emails and texts prior to their repair appointment
- Customers receive technician name and photo and can track en route
- Feedback request sent immediately after service completion
- Feedback provided in seconds through a one-question, two click survey