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Knowledge Center

White Papers & Case Studies

White Papers

Economic Shock: Solutions for Vulnerable Customers

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The New Realities in an Evolving Energy Landscape: Perspectives From a Former Regulator

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Empowered People + Advanced Technology = The Formula for Contact Center Excellence

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Saving Energy by Working with Human Nature

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Pillars of Engagement in a Changing Utility World

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Engaging with Millennials: Why it Matters

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Natural Gas Utilities: Securing the Future

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How IOUs Can Thrive Through Change

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Improving Satisfaction in an Ever-Changing Customer Landscape

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Navigating U.S. Energy Industry Shifts

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How Strong Customer Engagement Positions Utilities As Solutions Providers

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HomeServe's Customer Focus

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Contact Center Pipeline Article with Rob Judson on HomeServe's WOW Team

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Create a Culture that Shows You Care

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Case Studies

Your Customers' Real World Experiences

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Woman Struggling with Cancer Gets Helping Hand from HomeServe

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HomeServe Network Contractor Helps Ensure Customer’s Safety through HomeServe Cares

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HomeServe Cares Comes to the Rescue of New Homeowner

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HomeServe Helps Yonkers Resident Solve a Serious Problem

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Emergency Home Repair Plan Company Helps Family Focus on Cancer Fight

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Dominion Looks to HomeServe to Protect Customers from Costly Home Repairs

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Older Jacksonian Gets Help Keeping Cool

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